PC
remote assistance allows me to connect to your computer anywhere
in the world to assist you with solving your PC problems or preventing
issues by providing you with preventive maintenance. Remote Assistance
provides a way for you to get the help you need when you run into
problems with your computer.
Remote PC Support is real-time PC Support over the Web and Phone.
It's Safe, Secure and Reliable. I provide regularly scheduled
computer maintenance for businesses and individuals looking for
reliable and stable computer performance. Updating, optimzing,
cleaning, and patching your computers regularly actually saves
you time and expense by pre-empting issues that will occur with
regular computer use.
Like cars, computers run best with regular tune-ups. If you fail
to maintain your car, eventually you will have serious problems
or your vehicle will completely stop running. The same goes for
PC's. Failure to maintain your computer's health will cause it
to malfunction or completely quit working altogether. I perform
PC tune-up's and take preventive measures that provide you with
a stable and secure computer system. Whether or not you are experiencing
difficulties with your PC, regularly scheduled maintenance is
absolutely essential.
FAQ's
Is your remote software safe?
Yes, it's completely safe. Because the software installed on your
computer calls my computer, there is no way a hacker can attack
your computer while I am repairing it. Furthermore, all transmissions
between your computer and my computer are encrypted using 128-bit
RC4 encryption.
Once I install your remote software, will you be able
to access my computer anytime?
Absolutely not! Your privacy is very important to me. While I
am fixing your computer, you'll be able to see everything that
I am doing as if I were there. And once the I have disconnected
from the session, my software is automatically uninstalled and
completely removed making it impossible for me to connect back
to your computer without you beginning another session and reinstalling
my software.
Will you be able to access my files without my knowledge?
No! You will be able to see everything I see and do. As mentioned
above, once I am finished the software will automatically uninstall
itself making the ability of your computer requesting help from
myself impossible without you beginning another session and reinstalling
my software.
I'm skeptical. What if you can't fix my problem to my
satisfaction?
The concept of having your computer fixed remotely is new to home
users, although many corporate IT departments have been doing
this for years. The fact is that there are only a few types of
problems I cannot fix remotely, mainly hardware problems. If I
am unable to fix your problem to your satisfaction, you will not
be charged and I'll give you advice on how best to fix your problem.
I have a firewall. Will I have to turn it off?
No. I wouldn't want you to compromise your computer's protection.
This is precisely why my software installed on your computer calls
me. This way, you never have to configure and compromise your
firewall. Some firewall software however will ask you to permit
my software to access the Internet (and call me). This is ok,
and is just like allowing Internet Explorer to access the Internet.
I'm using a dial-up connection. Can you still help me?
Yes. My software is designed to maximize connectivity with minimal
bandwidth. In rare cases, if your connection is too slow or you
are using a satellite system I will likely experience too much
delay to be able to provide service. If you think your connection
is too slow, I am always happy to try and see how it goes.
